General Terms

Below are the general terms and conditions, which you agree to when booking. Our intention is always to find a suitable solution together. When you call us in the event of damage, cancellation, etc., we will look at the possibilities together.

Article 1: Application

These General Terms and Conditions apply to all offers, arrangements, reservations and agreements with regard to the group accommodation, apartments (Duck, Peacock, Pigeon, Period Room, Corner Apartment, Barn Owl), the Kleine Huisje, Cocon, Kota and Tree House (all referred to as being accommodation) located at Eibergseweg 42 in Haarlo, which are rented out by Erve Veldink.
In these General Terms and Conditions the following definitions apply:
– landlord: Erve Veldink
– tenant: the (legal) person who enters into an agreement with the above regarding the rental/use of an accommodation at Erve Veldink.
– guests: the tenant and the persons specified by the tenant who (will) use the accommodation rented by the tenant.
Agreements deviating from these General Terms and Conditions are only valid if agreed in writing with the lessor.
The lessor reserves the right to amend these Terms and Conditions at any time. Appropriate account is taken of the rights and claims of the guest at the time of booking.
The booking details are used for the execution of the agreement, we can use comments in the guestbook to give future guests an impression.

Article 2: Lessor rights and obligations

The lessor is bound by the rental agreement after sending the reservation confirmation. From this moment there is a payment obligation for the tenant. The lessor undertakes to deliver the accommodation to the tenant clean and in good condition at the agreed time.
In particular for urgent maintenance or technical inspections, the lessor can, after informing the tenant, carry out the necessary actions in the accommodation.
The lessor is not liable for: damage or injury arising as a result of staying in the accommodation, on the associated site or through the use of the facilities available; claims for damages arising from nuisance caused by third parties; information provided verbally or by telephone; breakdown or out of use of facilities as well as technical failures; odor, noise or other inconveniences that are the result of works or activities in the neighbourhood of the accommodation; damage caused by natural disasters, nuclear disasters, attacks, strikes, acts of violence, etc.
The lessor is not liable for theft or damage to property of the tenant.
The landlord is entitled to cancel the reservation without notice of default or judicial intervention being required;
* if the landlord has not received the rent due at the start of the rental period
* if the tenant has not fulfilled his obligations as laid down in these conditions.

Article 3: Rights and obligations of the tenant

An agreement is concluded between the tenant and the lessor when the lessor has confirmed the reservation to the tenant.
The tenant is deemed to have accepted the rented property with the inventory present therein without damage, unless he has reported damage or non-working appliances to the lessor on the day of arrival.
The maximum number of guests allowed differs per accommodation and is specified in the confirmation. Babies and children are counted as one person and can stay after consultation with the lessor. The tenant may not hand over the accommodation to third parties, nor allow more people to spend the night there than agreed upon at the time of the reservation, unless with the written permission of the lessor.
The tenant will only use the rented accommodation as an overnight accommodation and in particular will not engage in activities that are contrary to public order or public morals. The accommodation may not be used for parties or as a location for photo shoots or video / film recordings without the prior consent of the lessor.
Smoking is prohibited in all accommodations and public areas. Smoke detectors are active.
Pets are only allowed in consultation with the landlord. In principle, pets of visitors are not allowed, unless otherwise agreed. Erve Veldink asks a contribution for pets.
The tenant ensures that there is no inconvenience to the natural environment or local residents. This means, among other things, that: no decorations are applied or (party) tents are placed without prior permission from the lessor; amplified or mechanical music and other potentially disturbing noise for other guests must not be audible in the yard. Live music such as singing and guitar playing is usually welcome. The tranquility of the environment must be respected.
The tenant will ensure that the accommodation is tidy and delivered “broom clean” (dishes tidy in the cupboard; furniture in their original place; floor broom clean; garbage bag, glass and paper in corresponding sorting bins / environmental corner). If the accommodation is delivered in such a way that the normally required cleaning hours are not sufficient, the lessor has the right to charge extra costs. The additional costs for clearing and cleaning, plus €15 administration costs, will then be charged.
The use of candles is not permitted due to the risk of fire. Tealights are excluded from this, provided that they are in the holders intended for that purpose. Special cooking appliances such as deep fryer, gourmet, etc. only in consultation with the lessor
Making a fire outside is only possible in the provided fire bowl and wood stoves and is done at your own risk. Firewood is designated by Erve Veldink and charged.
The tenant will ensure careful use of the accommodation. He undertakes to report any damage or loss immediately and to compensate in consultation with the lessor.
Deliberately failing to report damage can have civil and criminal consequences for the tenant. Damage files are either handled directly between the tenant and the lessor by mutual agreement or passed on to professional insurance agencies for further settlement.
In some cases a deposit is required. The deposit is used to compensate for accidents or damage, it is paid at the time of booking. The check of the accommodation is done during the cleaning. Thus, it is during the cleaning that damage, loss or breakage can be identified. When everything has been left in good order and no damage or breakage has been found, the deposit will be returned by bank transfer at the latest 2 weeks after your stay. If the damage exceeds the amount of the deposit, the tenant is obliged to make an additional payment within one week of notification.
The following matters may also lead to the full or partial withholding of the deposit: smoking in the accomodation, moving furniture without replacing it, staying overnight with more people than allowed, allowing animals in the accommodation without consultation, causing odor nuisance in any way. also, damage to interior during the stay.
The tenant is expected to be insured for damage to third parties (eg for fire caused by him) by means of a liability insurance.
The tenant ensures that the house rules, which are present in the accommodation, are observed.
The tenant is responsible for compliance with all obligations arising from the reservation and the stay, both for the tenant and for other guests and any visitors. The tenant is therefore liable for damage and nuisance caused.
The tenant can take the rented accomodation from the confirmation on the arrival date from the agreed time and must have vacated the accomodation on the departure date, at the time agreed in the confirmation. In the event of departure at a later time, the tenant must inform the lessor well in advance and possibly pay an additional rental amount for ‘late check out/early check in’.

Article 4: complaints

If you have a question and/or comment during your stay, please contact one of the employees of Erve Veldink, if necessary. by phone via 0545-261448 or other given phonenumbers or via info@erveveldink.nl Erve Veldink will try to answer as quickly as possible and, where possible, provide a suitable solution.

Article 5: Payment and cancellation conditions

The reservation is final when the confirmation of the reservation has been sent by Erve Veldink From that moment on, the tenant has a payment obligation. The tenant pays the amount due (including any deposit) within the specified payment term, being within 3 days after the payment link has been sent. If payment is not made within the payment term, the lessor can deny the tenant the use of the accommodation.

Cancellation and change conditions for all accommodations with the exception of the group accommodations.

If the tenant wishes to change the date of the accommodation after payment (with the exception of the group accommodation for which other cancellation and change conditions apply), this can be done up to 4 weeks before the arrival date. The lessor will try to find an alternative date for the tenant and will charge €25 administration costs, excluding 9% VAT.
If no suitable alternative date can be proposed by the lessor, the following cancellation conditions apply:
If you cancel up to 4 weeks before the arrival date, 10% of the total invoice amount is due.
Cancellation or change up to 3 weeks before arrival date: 25% of the total invoice amount.
Cancellation or change up to 2 weeks before arrival date: 50% of the total invoice amount.
Cancellation or change from 2 weeks before arrival date: 100% of the total invoice amount. This also applies to no-show or early termination of the stay.
If, after a change of reservation to a later date, cancellation is made, the original arrival date will apply to the cancellation conditions. In exceptional cases, the lessor can see whether another solution is possible.
If in exceptional circumstances the lessor has to cancel the already confirmed reservation, the tenant will be informed and the amount already paid will be refunded. The tenant has no more or other right than to reclaim this amount. The lessor will, if desired, do its best to find alternative accommodation.

Cancellation and change conditions of the group accommodation.

If the tenant wishes to change the date of the group accommodation after payment, this can be done up to 4 months before the arrival date. The lessor will try to find an alternative date for the tenant and will charge €25 administration costs, excluding 9% VAT.
If no suitable alternative date can be proposed by the landlord, the following cancellation conditions apply:
If you cancel up to 4 months before the arrival date, 10% of the total invoice amount is due.
Cancellation or change up to 3 months before arrival date: 25% of the total invoice amount.
Cancellation or change up to 2 months before arrival date: 50% of the total invoice amount.
Cancellation or change up to 1 month before arrival date: 75% of the total invoice amount.
Cancellation or change from 1 month before arrival date: 100% of the total invoice amount. This also applies to no-show or early termination of the stay.
If, after a change of reservation to a later date, cancellation is made, the original arrival date will apply to the cancellation conditions. In exceptional cases, the lessor can see whether another solution is possible.
If in exceptional circumstances the lessor has to cancel the already confirmed reservation, the tenant will be informed and the amount already paid will be refunded. The tenant has no more or other right than to reclaim this amount. The lessor will, if desired, do its best to find alternative accommodation.